Better business december 2015

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Better Business Bureau of Saskatchewan, Inc. The Echo

Happy Holidays!

This will be the last newsletter for 2015. We hope you like the new features we've introduced this year. As always, we look forward to your comments and suggestions. Remember we asked for your input into forming additional networking groups across the province. We have one in Saskatoon which I will have had the pleasure of attending on Dec, 8, 2015. In Regina, we are holding an come and go Holiday Reception on December 16, 2015 from 4-6:30 pm to end the year. Come and

meet some of the Board, the staff you talk to, see a demo of how to use some of the AB features and network with other like-minded businesses. Starting in January, the Regina crew will be holding a breakfast networking event. It will be the second Wednesday of each month. We're just firming up the details of the location. Stay Tuned!

Remember to come visit us at 980 Albert Street on Wednesday December 16 from 4-6:30pm for our Holiday Reception. Please RSVP by December 14.

BBB Scam Tracker and Scam Stopper

Consumer scams are a serious problem in North America. Last year consumers reported losing over $1.5 billion dollars to scams in more than one million fraudrelated complaints, according to the Federal Trade Commission and the Canadian Anti-Fraud Centre.

In Saskatchewan alone, there were 817 complaints in total to date in 2015.

Awareness and education are the best tools we have in the fight against fraud. The more information you have, the better you can protect yourself. BBB Serving Saskatchewan is pleased to be part of BBB Scam Stopper, a partnership with Western Union ? a leader in moving money around the globe ? to educate consumers on the common scams con artists use and to share tips on how to detect scams.

creative and well-organized. Scammers also offer extremely plausible stories and many have done their research ? they often have custom scams based on a victim's profession or family and can often name details to establish credibility.

BBB works closely with local, provincial and federal law enforcement agencies, providing them with valuable information on potential frauds. We are often the first organization to know about a developing scam, and we issue regular "Scam Alerts" to warn consumers about fraudulent businesses and practices.

When it comes to scams, there are a few simple ways to protect yourself:

* Don't ever send cash via money transfer to someone you don't know personally or haven't met in person.

* Never send money for an emergency situation without verifying that it is a real emergency.

* Never send funds from a cheque in your account until it officially clears--which can take several days or longer.

And remember, if it looks too good to be true, it probably is.

Visit scamstopper or to Scam Tracker scamtracker/ saskatchewan to learn more and help protect you, your employees and your loved ones from becoming victims of scams.

BBB Accredited Businesses are encouraged to share this information with employees and customers. Smart people get scammed every day. Many people think they would never fall for a scam but the truth is that fraudsters today are very sophisticated,

December 2015

Special points of interest:

Our office will be closed from December 24, 2015 at noon to January 4, 2016. Please send us a email if needed.

Network Events in Saskatoon and Regina

Torch Awards April 21, 2015 get your tickets.

Better Business Bureau of Saskatchewan 980 Albert Street, Regina SK S4R 2P7 Website: sask. 888-352-7601 info@sask.

Inside this issue:

Christmas Scams 2

Check out our list! 2

Privacy Policies


Welcome Mat




BBB Office Staff


For your information 4

Page 2

Better Business Bureau of Saskatchewan, Inc.

Avoid These Holiday Scams

Santa isn't the only one keeping track of who is naughty and who is nice! Better Business Bureau is warning consumers to beware of these common holiday scams:

Look-alike websites: When shopping online, make sure to use only legitimate websites. Watch out for URLs that use the names of well-known brands along with extra words.

Fake shipping notifications: These can have attachments or links to sites that will download malware on your computer to steal your identity and your passwords. Don't be fooled by a holiday phishing scam.

E-cards: Electronic cards can be great fun, but be careful. Two red flags to watch out for are: the sender's name is not apparent; you are required to share additional information to get the card.

Letters from Santa: Several trusted companies offer charming and personalized letters from Santa, but scammers mimic them to get personal information from unsuspecting parents. Check with to find out which ones are legitimate.

Grandparents scam: Seniors should be cautious if they get a call from a grandchild claiming to be in an accident, arrested or hospitalized while traveling in another country. Never send money unless you confirm with another family member that it's true.

Phony charities: Everyone is in a generous mood at the holidays, so scammers take advantage of that with fake charity solicitations in email, on social media sites, and even by text. Check out charities at before donating.

Temporary holiday jobs: Retailers and delivery services need extra help at the holidays, but beware of solicitations that require you to share personal information online or pay for a job lead. Apply in person or go to retailers' main websites to find out who is hiring.

Unusual forms of payment: Be wary of anyone who asks you to pay for holiday purchases using prepaid debit cards, gift cards, wire transfers, third parties, etc. These payments cannot be traced and cannot be undone. Use a credit card on a secure website; look for https in the address (the extra "s" is for "secure") and the lock symbol.

Free gift cards: Pop-up ads or email offering free gift cards are often just a ploy to get your personal information that can later be used for identity theft.

Social media gift exchange: It sounds like a great deal; buy one gift and get 36 in return. But it's just a variation on a pyramid scheme and it's illegal.

To find out more about scams or to report one, go to BBB Scam Tracker.

Check out sask. to look up a business, file a complaint, write a customer review, report a scam, read tips, follow us on social media, and more!

Check Out Our List!

From the folks that know who's been naughty or nice!

Access a reliability report, do an Accredited Business search, or try the new eQuote. We have information on both local and national companies.


Funded by business people who are in support of their belief that ethics in business matters!

Page 3

The Importance of Privacy Policies

Part of Accreditation Standards

A privacy policy is a legal notice consumer privacy very seri-

providing information about how ously. BBB Accredited Busi-

a website visitor's personal in- nesses agree to adhere to

formation will be used. When the BBB Code of Business

your website gathers such infor- Practices, which includes a

mation, a privacy policy is

standard for protecting con-

something your company

sumer privacy. BBB Sas-

should strongly consider. More katchewan contacts Accredit-

than ever, consumers care and ed Businesses conducting e-

are worried about the privacy commerce to ensure that they

and security of their personal have a privacy policy. BBB

information. Consumers are

asks that the privacy policy be

aware that if sensitive data falls posted in an area of the web-

into the wrong hands, it could site that is viewable prior to or

lead to fraud or identity theft. at the time the consumer sup-

Businesses should understand plies personally identifiable

the importance of being clear data.

about what is done with consumer data and what data is Failure to comply with Standbeing collected. Safeguarding ard 7 of the BBB Code of personally identifiable data is Business Practices could lead quickly becoming an increasing- to suspension or revocation of ly important role as a best busi- the accreditation status of a ness practice in today's market- business.

place. Businesses with clear

privacy policies can stand out

against their competitors. Better

Business Bureau (BBB) takes

#7. Safeguard Privacy

Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information. An accredited business or organization agrees to:

A. Respect Privacy Businesses conducting ecommerce agree to disclose on their website the following:

? what information they collect, ? with whom it is shared, ? how it can be corrected, ? how it is secured, ? how policy changes will be communicated, and; ? how to address concerns over misuse of personal data.

BBB offers tips on establishing a privacy policy and a sample privacy policy is available, please give our office a call.

Welcome Mat

2015 New Accredited Businesses from Sept.1 to Nov. 30

Alero Moving & Storage Avana Homes Chico's Auto Repair Inc. East West Heating Inc. Evolved Roofing Inc. Excel Roofing Fineline Developments Inc. Foster's Shoes (Saskatoon) Hoda Roofing J & L Frame & Alignment Inc. J L Squared Acquisitions and Development Inc. Mark's Plumbing and Heating Ltd.

Regina White City Saskatoon Saskatoon Saskatoon Regina Saskatoon Saskatoon Saskatoon Saskatoon

Saskatoon Saskatoon

Morgans Contracting New Age Inspections Pat Sirois Remax Saskatoon Poth Home Solutions And General Contracting Inc. Rick's Custom Cabinets & Renovations Select Social Media Marketing Sky High Home Renovations Inc. Ultimate Plumbing and Heating Ltd Usonia Homes Inc.

Saskatoon Saskatoon Saskatoon


Regina Saskatoon Regina Regina Regina

Page 4


BBB 2015-2016 Board of Directors

BIM PANDYA ? CHAIR Conexus Art Centre STEVE LAUGHLIN ? PAST CHAIR Regina Accounting Service DOUGLAS KEAM ? VICE CHAIR Speers Funeral Chapel DON RAMAGE ? SECRETARY Focal Point Coaching Saskatoon JIM DEANE ? TREASURER Access Communications ARLENE ROBLIN JonesE Property Maintenance

ALLAN MILLHAM DirectWest Corporation CHRIS McCANNELL McCannell Financial Group Ltd. TRACY DUFF Skye Planning Group Inc. JIM NICHOLS Housemaster Home Inspections RON VILLENEUVE Quality Hearing Centre ROBERT MILLAR ? LEGAL COUNSEL

Business Name


Karen L. Smith CEO - ksmith@sask. Michelle Phillips Operations Manager - michelle@sask. Jody Halladay Senior Dispute Consultant ? Investigations info@sask. Lisha Collinge Dispute Consultant ? Ad Review - reception@sask. Sharon Mula ? Admin Assistant - admin@sask.


Northern Marketing and Sales Ron Jacobs 306-384-1001 Direct Line 888-229-0569 Toll Free

Doug Birkmaier 306-249-1722 d.birkmaier@

Southern Marketing and Sales Tom Wendel 306-684-0984 Phone Tomwendel.bbb@

Dave Scheirer 306-961-1023 dave@

For your Information

Coming up Events:

Nominations now accepted online for the Torch Awards, check out our website.

Torch Award Sponsorship, please call Karen or Bim.

Torch Awards April 21, 2016

Pre-Event Panel & Roundtable

This year, we will be providing an opportunity to hear business leaders discuss how they would handle a `touchy' ethical dilemma. You'll be able to participate via roundtable discussions.

AB Networking Events: Saskatoon - December 8,

11:30-1:30pm at Smileys Buffet 702 Circle Drive E. Come meet the new CEO of BBB Regina December 16, 46:30pm for our Holiday Come & Go Reception at the BBB office. Meet the CEO and the Board of Directors, and our knowledgeable staff. January dates more info in next months newsletter. January 12 lunch Saskatoon January 13 breakfast Regina

Better Business Bureau of Saskatchewan, Inc. 980 Albert Street Regina, SK S4R 2P7 888-352-7601 info@sask.

*Trade-mark of the Council of Better Business Bureaus used under license

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