Car rental faq s syracuse university

Pdf File 145.78 KByte, 3 Pages

Car Rental FAQ's

Below you'll find answers to many of the frequently asked questions for incoming students (and their parents)

What are the rates? Enterprise offers a set discounted rate plan for all incoming students staying at the Oakwood properties. These rates are available year round and include discounts on all vehicle types. All rates listed do not include taxes or fees, which may vary by location.

How do I make a reservation? Reservations should be made online via . Simply input the discount code of your school in the Corporate ID field to access the discounted rates and benefits (PIN: OAK). Please be sure to select the Studio City location located at:

11575 Ventura Blvd Studio City, CA 91604

What about Insurance? Please contact your insurance company prior to your rental to determine the limits of your coverage.

Collision Damage Waiver, Personal Accident Insurance, Roadside Assistance Coverage and Supplemental liability are offered to all renters over the age of 21 at the time of rental.

For a complete explanation of the costs and benefits of each of these products, visit

I'm under 21, can I still rent? Absolutely, through our arrangement with the Oakwood property and your school, Enterprise does allow students under the age of 21 to rent during their stay. Some additional information will be required to verify your insurance will transfer to the rental vehicle. In addition, a $10/day underage fee will be accessed to the rate.

1

You can make a reservation online at (please don't change the renter's age online to 18-20 or the system won't allow you to make the reservation). The discount code is L32W130 and pin is OAK. These rates already include the youthful driver surcharge. You may make a reservation at the Studio City location only. For more information on what is needed; please contact Cheri White at 818-972-2218 or Cheri.White@

Can I rent from the Airport? It is recommended that you pick up your rental car off airport and from the Studio City location. By doing so, you'll save over 20% in taxes that Southern California airports charge on car rentals plus additional airport underage fees. We do not offer a shuttle service from the airport to the Oakwood apartments however; we have included a couple recommendations for Shuttle Companies below.

Primetime Shuttle ? Super Shuttle ?

I've arrived in LA, now how do I get my rental? Once you have arrived in LA, you'll want to get your rental as soon as possible. You can arrange to take your cab or shuttle directly to our branch or once you are settled you may call for a pickup at the Oakwood property. Due to the high volume of students typically arriving on the same day, we schedule shuttles from the South Clubhouse throughout the day. Please call the branch the morning of your reservation to find out when these will occur.

The branch is open from 8am to 6pm Monday ? Friday and from 9am to 12 noon on Saturday. All pickups must take place during these times.

Can I put this on my Parent's credit card? All rentals must be placed on a credit or debit card in the renter or student's name. A parent or guardian's card cannot be used unless otherwise authorized. The charges to the card are placed 1 month at a time in advance of the month.

What do I need to do now that I have the car? Once you are in your rental, it is vital that you renew/rewrite your contract every 30 days. Most insurance companies will not cover a rental of more than 30 consecutive days. In addition, it allows us to inspect the vehicle to ensure proper maintenance. In order to do so, you simply need to stop in at the location to have the vehicle inspected and new paperwork signed. You

2

may receive reminder phone calls around your 30th day; however it is the responsibility of the renter to ensure the contract is renewed in a timely fashion.

Can I return to the airport? All rentals should be returned back to the Ventura Blvd location when you are finished. If you need to return to either BUR or LAX, there is a $50 one way fee which will be added to your last month's rental. Any other airports or other locations are subject to a fee depending on the location. Should you need to return your vehicle during hours in which the branch is closed, please call the branch before hand to receive instructions on the process. Please note: the renter is responsible for the condition of the car until the vehicle is collected by an Enterprise agent.

Can students car share? If a student is under 21, there can be no additional drivers on that rental contract. If a student is over 21, one additional driver may be added on to the contract. One student will be listed as the primary driver and will ultimately be responsible for the vehicle. It is advised that both students verify their insurance coverage prior to the rental.

I have more questions! If you have any additional questions about the process, you may reach out to any of the following people:

Cheri White ? Business Rental Team 818-972-2218 or Cheri.White@

Chad Voorhees ? Business Rental Team

805-433-4211 or Chad.M.Voorhees@

Or the Branch Directly at: 818-762-0225

3

Download Pdf File