Enhanced industry wide hotel cleaning guidelines

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ENHANCED INDUSTRY-WIDE HOTEL CLEANING GUIDELINES

in response to COVID-19.

VERSION 2 PUBLISHED 06/03/20

The hotel industry has a longstanding commitment to cleanliness and safety

for our employees and guests. We continue this commitment during the public health crisis. The following health and safety guidelines represent best practices for the hotel industry, in accordance with CDC guidelines, during the re-opening phase of the economy. It is anticipated that these guidelines and protocols will evolve based on the recommendations of public health authorities and must be done in compliance with any federal, state and local laws.

Safe Stay Advisory Council Is Comprised of Industry Leaders Representing All Segments of the Hotel Industry

ADVISORY COUNCIL

Accor AAHOA Aimbridge Hospitality Best Western Hotels & Resorts Choice Hotels International Davidson Hotels & Resorts G6 Hospitality LLC Hersha Hospitality Trust Hilton Host Hotels Hyatt Hotels Corporation InterContinental Hotels Group (IHG)

Loews Hotels & Co. Marriott International My Place Hotels Noble Investment Group Omni Hotels & Resorts Pebblebrook Hotel Trust Radisson Hotel Group Red Lion Hotels Corporation Red Roof Remington Hotels Vision Hospitality Group Wyndham Hotels & Resorts

SAFE STAY IS ENDORSED BY:

ORGANIZATIONS

Asian American Hotel Owners Association (AAHOA) Association of Lodging Professionals Associated Luxury Hotels International (ALHI) Global Business Travel Association (GBTA) Hospitality Financial and Technology Professionals Hospitality Sales and Marketing Association International (HSMAI)

Hospitality Technology Next Generation (HTNG) Hotel Association of Canada (HAC) Latino Hotel Association (LHA) National Association of Black Hotel Owner, Operators & Developers (NABHOOD) US Travel Association

PARTNER STATE & LOCAL ASSOCIATIONS

Alabama Restaurant & Hospitality Association Alaska Hotel & Lodging Association Arizona Lodging & Tourism Association Arkansas Hospitality Association California Association of Boutique & Breakfast Inns California Hotel & Lodging Association Central Florida Hotel & Lodging Association Colorado Hotel & Lodging Association Connecticut Lodging Association Delaware Hotel & Lodging Association Florida Restaurant & Lodging Association Georgia Hotel & Lodging Association Hospitality Maine Hospitality Minnesota Hotel Association of Los Angeles Hotel Association of Washington, D.C. Idaho Lodging & Restaurant Association Illinois Hotel & Lodging Association Indiana Restaurant & Lodging Association Iowa Lodging Association Kansas Restaurant & Hospitality Association Kentucky Travel Industry Association Louisiana Hotel & Lodging Association Long Beach Hospitality Alliance Maryland Hotel Lodging Association Massachusetts Lodging Association Michigan Restaurant & Lodging Association

Mississippi Hotel & Lodging Association Montana Lodging & Hospitality Association Nevada Hotel & Lodging Association New Jersey Campground Owners and Outdoor Lodging Association New Jersey Restaurant & Hospitality Association New Mexico Hospitality Association New York State Hospitality & Tourism Association North Carolina Restaurant and Lodging Association Ohio Hotel & Lodging Association Oklahoma Hotel & Lodging Association Oregon Restaurant & Lodging Association Pennsylvania Restaurant & Lodging Association Rhode Island Hospitality Association South Carolina Restaurant & Lodging Association South Dakota Hotel and Lodging Association Springfield (MO) Hotel Lodging Association St. Louis Area Hotel Association Tennessee Hospitality & Tourism Association Texas Hotel & Lodging Association Utah Tourism Industry Association Vermont Chamber of Commerce Virginia Restaurant, Lodging & Travel Association Washington Hospitality Association West Virginia Hospitality & Travel Association Wisconsin Hotel & Lodging Association Wyoming Restaurant and Lodging Association

Dear Valued Member,

Cleanliness and safety have been at the core of our industry since its beginning. Taking care of our guests and employees well-being is the essence of what we do. The recent Coronavirus pandemic has challenged this sense of well-being as it has impacted our economy, industry, and individual lives. Yet, working together, as one united industry, we can reassure everyone that hotels remain among the safest places for business, leisure, and employment.

Long before the Coronavirus, hotels were dedicated to cleaning at the highest standards. It is in this spirit that the American Hotel and Lodging Association (AHLA) recently launched Safe Stay ? a commitment to enhanced cleaning measures and safety guidelines that help us meet and exceed the concerns created during the pandemic.

Hotel guests and employees deserve the peace of mind in knowing that our industry is united behind a common set of cleaning and safety practices which can be applied to any and every hotel. Safe Stay was created in accordance with guidance issued by public health authorities, including the Centers for Disease Control and Prevention (CDC).

We are proud to have all major U.S. Hotel brands, travel & hospitality associations, along with individual hospitality associations from all 50 states endorse Safe Stay. This is truly an historic industry-wide commitment to our top priority ? the health and safety of guests and employees.

Sincerely,

Chip Rogers

AHLA President & CEO

Employee & Guest Health

Washing Hands & Hand Sanitizer

CDC guidelines should govern employee procedures and protocols regarding hand washing and use of hand sanitizer. Washing hands with soap and water is the preferable method. In situations where soap/water is not available, alcohol-based sanitizer is recommended. Added attention should be given to ensure adequate soap products are available in restroom sinks, employee washing stations, and other areas for hand washing. Hand sanitizer dispensers should include no less than 60% alcohol content, where available, and touchless where possible. As available, dispensers should be placed at key guest and employee entrances and contact areas. At a minimum, this will include lobby reception areas and employee entrances, but could also include any other reception areas, entire hotel lobby areas, restaurant entrances, meeting spaces, elevator landings, pools, exercise areas and other public areas as applicable to the property.

Front of the House Signage

During all times in which the usage of face coverings are recommended by the CDC and/or other local health authorities, health and hygiene reminders should be placed at high-traffic areas on property, including the front lobby area at a minimum, indicating the proper way to wear, handle and dispose of coverings.

Back of the House Signage

Signage that aligns with CDC information, including how to avoid infection should be posted at a minimum in the employee break room and cafeteria, and other areas employees frequently enter or exit. Signage will remind employees of the proper way to wear, handle and dispose face coverings, use gloves, wash hands, sneeze and to avoid touching their faces.

Employee & Guest Health Concerns

Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the hotel property should be a staff-wide requirement. Employees exhibiting symptoms of COVID-19 should remain or return home. While at work, employees who notice a coworker or guest exhibiting symptoms of COVID-19 should immediately contact a manager. At a minimum, hotels should follow CDC guidelines for employers and businesses, including instructing employees to self-isolate for the required amount of time, as defined by the CDC, from the onset of symptoms and be symptom-free for at least three days without medication.

In accordance with CDC guidelines, an enterprise-level hazard assessment of the workplace should be conducted to identify potential workplace hazards related to COVID-19.

Well-being checks of all employees, including virtual health checks, should be carried out in accordance with CDC guidelines and/or as required by law. Please refer to CDC's General Business Frequently Asked Questions for more information on best practices for employee health checks.

Case Notification

Confirmed cases of COVID-19 should be immediately reported to local health authorities in accordance with appropriate actions recommended by the CDC. The confidentiality of guest or employees suspected of being infected of COVID-19 should be protected as required by the Americans with Disabilities Act (ADA) and, if applicable, the Health Insurance Portability and Accountability Act (HIPAA).

Employee's Responsibilities

Hand Cleaning

If not wearing protective gloves, all employees should follow CDC guidance regarding handwashing and use of hand sanitizer. Employees should wash their hands for at least 20 seconds, or use sanitizer when a sink is not available, after any of the following activities: using the restroom, sneezing, touching the face, cleaning, smoking, eating, drinking, accepting items from a guest (ID, cash, credit card, key card), taking a break, and before a shift and as needed throughout the shift.

In accordance with CDC guidelines, employees will use hand sanitizer with at least 60% alcohol and cover all surfaces of the hands and rub them together until they feel dry. Also, housekeeping staff should clean hands or change gloves between cleaning guest rooms. When possible, employees should wear gloves for added protection and sanitation efforts. Proper hand hygiene, in accordance with CDC guidelines, should be followed prior to and after removing the gloves.

COVID-19 Training

All employees should receive COVID-19 safety and facility sanitation protocols training recommendations from the CDC with more comprehensive training, consistent with the CDC, for employees with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, Security, Valet/Door/Bell Services, and Maintenance/Engineering.

Face Coverings & Other Protective Steps

CDC recommendations along with federal and local government regulations should dictate appropriate use of face covering, glove use, physical distancing and cleaning/disinfecting. These steps, along with appropriate training for use and disposal, should be made available to any employee upon request. Please refer to OSHA for more information.

GENERAL ADVICE

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