Gace business education assessment test ii 043

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GACE? Business Education Assessment Test II (043) Curriculum Crosswalk

Subarea I. Customer Relations (16%)

Objective 1: Understands techniques and strategies used to promote positive, ongoing relationships with customers

A. Knows how to explain the nature of positive customer relations

B. Knows how to explain a customer service mindset

C. Knows how to describe initiatives to excel in providing customer service

D. Understands the importance of appropriate word selection in responding to customer word inquiries

E. Knows how to adapt communications according to clients' cultural and social backgrounds

F. Is familiar with how to explain business policies to customers and clients

G. Understands the role of management in customer relations

H. Understands importance of company brand image

I. Identifies effective methods to address difficult customers

J. Identifies effective methods to address customer/client complaints

Required Coursework Numbers

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Subarea II. Entrepreneurship and Business Organizations (30%)

Objective 1: Understands the procedures and methods associated with contriving and starting a new business

A. Knows how to describe the unique characteristics of entrepreneurs and analyzes the advantages and risks of owning a business

B. Knows how to discuss opportunities and problems that are related to the development of entrepreneurial endeavors

C. Is familiar with the advantages and disadvantages of buying an existing business or purchasing a franchise

D. Knows how to demonstrate procedures for creating a business plan and analyzing factors, procedures, and financial competencies related to starting a business

Objective 2: Knows the major types of business organizations operating in the national and international marketplace

A. Demonstrates knowledge of a sole proprietorship

B. Demonstrates knowledge of a partnership

C. Knows how to distinguish between a limited partnership and a general partnership

D. Knows how to differentiate between types of business organizations

E. Knows how to explain why a corporation is a legal entity

Required Coursework Numbers

GACE Business Education Assessment Test II (043) Curriculum Crosswalk

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F. Knows how to differentiate between types of corporations

G. Understands how to explain the effect of foreign trade on United States companies involved in foreign markets

H. Understands the characteristics of a franchise and analyzes where franchises fit in the economic and legal framework

I. Knows how to explain the advantages and disadvantages of doing business as a limited liability company

J. Is familiar with the effect of the tax code on limited liability companies

K. Is familiar with the impact of international laws on limited liability companies

L. Demonstrates knowledge of e-commerce

M. Understands the characteristics of an e-commerce business

N. Understands the issue of taxation and e-commerce

O. Knows how to differentiate between brick-andmortar and Internet-based businesses

Subarea III. Information Technology (21%)

Objective 1: Understands tools, strategies, and systems needed to process and distribute information to aid decision making

A. Demonstrates understanding of the role of information systems

B. Knows how to discuss principles of computer systems

Required Coursework Numbers

GACE Business Education Assessment Test II (043) Curriculum Crosswalk

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C. Knows how to identify criteria for selecting hardware and software systems

D. Knows how to utilize technology tools (e.g., Web-based tools and social media) to manage and perform work responsibilities

E. Knows how to maintain electronic business records to facilitate business operations; e.g., by using databases, spreadsheets, and social media

F. Knows how to acquire information to guide logical and analytical decision making

G. Knows how to apply procedures to produce and import graphics, sound, video, and text into documents and multimedia presentations

H. Knows how to analyze various types (e.g., peer-to-peer, client-server) and components (e.g., network cabling, routers) of computer networks

I. Knows how to solve business problems using analytical techniques and different types and levels of programming languages

J. Understands various types and components of computer networks

K. Knows how to apply procedures for navigating computer networks to search, find, and exchange information

L. Knows how to apply the process of website design

M. Knows how to apply problem-solving and logic-development skills

Required Coursework Numbers

GACE Business Education Assessment Test II (043) Curriculum Crosswalk

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Objective 2: Knows laws related to technology and the impact of advances in computer technology

A. Knows how to apply procedures for maintaining the security of computerized information

B. Understands copyright law, including copyright infringement, the fair use doctrine, and the procedure for obtaining a copyright

C. Is familiar with the area of law that determines how technology can be used

D. Is familiar with technology-related crimes such as cyber stalking, spoofing, extortion, phishing, piracy, identity theft, terrorism, vandalism, and germ warfare

Subarea IV. Programs and Professional Development (33%)

Objective 1: Understands concepts, tools, and strategies used to explore, obtain, and develop in a career

A. Knows how to describe employment opportunities in business

B. Demonstrates knowledge of how to obtain work experience

C. Demonstrates use of career strategies and job-seeking documents

D. Understands the benefits of ongoing education for employees

E. Understands the skills needed to enhance career progression

Required Coursework Numbers

GACE Business Education Assessment Test II (043) Curriculum Crosswalk

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F. Understands ways of reinforcing employee performance

G. Uses career interest inventories for career planning and exploration

H. Knows how to advise students about academic, college, and career choices

I. Is familiar with the purpose of college and career portfolios

Objective 2: Understands and applies principles and methods related to career development and leadership opportunities

A. Understands how school-based enterprises and student organizations have an impact on business education programs

B. Demonstrates knowledge of the history of career and technical education and how it has affected current career student education programs

C. Understands advisory committees and their influence on school and community relationships

D. Knows how to apply strategies for encouraging student participation in student organizations such as FBLA-PBL

E. Understands career development approaches and incorporates relevant experiences into the business education curriculum

F. Knows how to assist students in the transition from program completion to employment and/or higher education

Required Coursework Numbers

GACE Business Education Assessment Test II (043) Curriculum Crosswalk

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