Hotel housekeeping training melindedu com

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TRAINING PROGRAM TITLE

HOTEL HOUSEKEEPING TRAINING

PROGRAM OVERVIEW

Housekeepers in the hotel industry are responsible for keeping the facility clean, safe and comfortable for guests. Their jobs include cleaning rooms, changing bedding, cleaning all bathrooms, replacing toiletries, cleaning common areas, doing laundry and ensuring a clean overall appearance. These individuals may also be required to assist in other areas of the hotel. They include all levels of housekeeping, from assistants to supervisors and executive housekeepers. It is important to have housekeeping available 24 hours per day seven days per week for guests in the hotel industry.

Housekeepers They are specially trained individuals. They can be provided with performancedevelopment programs to improve their work and assist them in moving up in the hospitality industry. Housekeeping in the hotel industry can be a stepping stone for future positions and promotions for housekeepers. These individuals learn key communication and teamwork skills that can be used throughout the hotel industry, not just in housekeeping. Proper selection and training is the key to maintaining a superior housekeeping department within the hotel industry.

Additional Services As with most services, the more a company can offer the more the consumer is loyal. The hotel industry can offer additional housekeeping services, such as dry cleaning, laundry, shoe polishing and personalized touches for return guests that will keep the guests coming back. Encouraging innovation in the housekeeping departments of the hotel industry will continually create new services and add value for customers.

Challenges Although housekeeping is vital to the hotel industry, there are several challenges. Ensuring the efficiency of the staff and cleaning chemicals is important. In addition, reducing waste and reducing the environmental impact of the hotel industry can be done through housekeeping. Training housekeeping staff to become more energy aware will aid with energy conservation and also reduce the environmental impact of the hotel industry. Housekeeping staff will also be required to anticipate guest needs. Finally, offering educational opportunities to staff members on all these areas will reduce the challenges the hotel industry faces in the housekeeping department.

Trends With the world's focus on recycling and conservation, the hotel industry must change some of its habits. In addition, becoming more consumers focused, like offering a directory of lost and found items online, will set a hotel apart from the rest of the industry. Promoting a spirit of innovation within the housekeeping departments will assist the hotel industry in overcoming challenges and preparing it for smooth transitions to new trends and customer expectations. With the many people traveling for vacations, business or visiting family and friends, it is vital that hotels distinguish themselves from one another. Turning your hotel into a destination, rather than merely a place to stay, through exceptional housekeeping and hospitality can provide a competitive advantage in the hotel industry.

PROGRAM CLASSIFICATION & CERTIFICATION

This "Training and Development CERTIFICATE of Completion" is awarded by Melind Higher Education Sdn Bhd in collaboration with Kolej MASA Hospitality Faculty.

DURATION

2 Days

TARGET GROUP

All Rank & File F&B Employees in the Housekeeping Department

PROGRAM METHODOLOGY

Lectures / Tutorials / Practical Applications

PROGRAM LEARNING OUTCOME

Employees will understand and be able to apply the tasks of operating Housekeeping duties in a Hotel environment with confidence and reliability. They would also understand the communication level acquired with customers.

PROGRAM OUTLINE

The Role Of The Housekeeper / Understanding The Operations / Bed, Linen & Uniforms / Carpets & Floors / Guestroom Cleaning/Bed Making / Public Area Cleaning / Safety & Security

PROGRAM PARTICIPATION

Based on group bookings per Client and should not exceed twenty (20) participants per "training program seating".

PROGRAM VENUE

This is to be discussed and decided by the Client accordingly. We recommend most of the training to be done at Client (in-house) establishment.

PAYMENT AND FEE

Please call us for the fee amount charged for the program. A "one" extra day before training commencement for the trainer to complete an environment evaluation of the target group is inclusive of the fee stated above.

All payments should be addressed (crossed cheque) to "MELIND HIGHER EDUCATION SDN BHD"

HRDF

We are a HRDF Class A company (No: 1369) for SBL Khas Scheme and SBL Scheme. Terms and Conditions apply.

Please download our Corporate Profile to view our experience and direction of our programs. We welcome you to call on us and have a discussion as all programs are generic and have to be altered to your specification. Our program does not change but enhances your corporate culture and goals. Only Technical Training Programs are fixed in imparting the latest techniques and implications.

SALAM SELALU

Salam Selalu from Melind Higher Education: Hospitality Development Department

Yours Always at Service

Thilak Acharya @ Telak Narayanan Pasupathy Senior Business Development Manager Mobile: +6016 262 0629 Email: telak@

MELIND HIGHER EDUCATION SDN BHD (813068-K) H-02-08 Block H, Jalan Prima 5/4 Pusat Perdagangan Puchong Prima 47100 Puchong, Selangor Darul Ehsan MALAYSIA

Office: +603 8062 3000 / +603 8068 1656 Fax: +603 8068 3009 Web:

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