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RESPOND MISSION: EMERGENCY OPERATIONS CENTER MANAGEMENT

EMERGENCY OPERATIONS CENTER MANAGEMENT

Capability Definition

Emergency Operations Center (EOC) Management is the capability to provide multi-agency coordination (MAC) for incident management by activating and operating an EOC for a pre-planned or no-notice event. EOC management includes EOC activation, notification, staffing, and deactivation; management, direction, control, and coordination of response and recovery activities; coordination of efforts among neighboring governments at each level and among local, regional, State, and Federal EOCs; coordination public information and warning; and maintenance of the information and communication necessary for coordinating response and recovery activities. Similar entities may include the National (or Regional) Response Coordination Center (NRCC or RRCC), Joint Field Offices (JFO), National Operating Center (NOC), Joint Operations Center (JOC), Multi-Agency Coordination Center (MACC), Initial Operating Facility (IOF), etc.

Outcome

The event is effectively managed through multi-agency coordination for a pre-planned or no-notice event.

Relationship to National Response Plan Emergency Support Function (ESF)/Annex

This capability supports Emergency Support Function (ESF) #5: Emergency Management.

Preparedness Tasks and Measures/Metrics

Activity: Develop and Maintain Plans, Procedures, Programs, and Systems Critical Tasks

ResB1c 1.1.1 Develop standard operating procedures for activation, operation, and deactivation of EOC

Res.B1c 1.1.2 Develop security and access control plans for EOC

Res.B1c 1.1.3 Develop, adapt, or implement plans to support the IC, UC, or other agencies as needed

Res.B1c 1.1.4 Establish and implement an order of command succession or continuity consistent with NIMS

Res.B1c 1.3

Establish operational and redundant communication systems for EOC operation

Res.B1c 1.3.1

Verify that all critical communication links/circuits/systems have been identified and regularly tested; redundant and diverse links exist in case of single point of failure; and all emergency circuits are protected with telecommunications service priority for prompt restoration/ provisioning

Res.B1c 1.3.2.7

Verify that all participating public safety-related Communication Centers--serving the EOC/MACC/IOF directly or indirectly--are secure and functional, have established communication links with the EOC/MACC/IOF, have appropriate supplemental resources and other outlets to provide prompt, accurate public information and effective, timely notifications, and maintain a valid common operating picture for all responders/participants

Target Capabilities List

209

RESPOND MISSION: EMERGENCY OPERATIONS CENTER MANAGEMENT

Res.B1c 1.3.2.5

Verify that all serving Public Safety Communication Centers have clear and standard operating procedures (SOPs), consistent with the potential needs specifically related to the event

Verify that primary and secondary means to establish and maintain communication services Res.B1c 1.3.2.6 through the event timeline are in place, can be activated promptly, and can continue to operate

at acceptable levels

Res.B1c 1.2.1 Create one central and one backup EOC/MACC/IOF

Res.B1c 1.1.6 Develop emergency operations plans, policies, and procedures

Res.B1c 1.1.7 Develop continuity of operations/continuity of government (COOP/COG) plans

Preparedness Measures

Metrics

A national security policy to identify classified information handling requirements has been developed for Federal, State, and local EOC/MACC/IOFs

Yes/No

Standard operating procedures (SOPs) for activation, operation, and deactivation of EOC/MACC/IOFs are in place

Yes/No

Standard operating procedure (SOP) sections related to the role of each entity in the management of EOC/MACC/IOFs have been reviewed

Yes/No

EOC plans and SOPs address continuity of operations (e.g. central and backup EOCs, primary and secondary communications services).

EOC Plans and SOPs address resource and personnel use limitations (e.g. work/rest, maintenance restrictions).

EOC Plans and SOPs address dissemination of accurate, timely, accessible information to public, media, support agencies)

A system is in place (or is accessible) for mapping, modeling, and forecasting potential hazards

Yes/No Yes/No Yes/No Yes/No

EOC plans and SOPs address the demobilization of Emergency Operations Center (e.g. reassess and implement EOC deactivation plan, re-supply EOC entity to return to a state of readiness).

Yes/No

EOC plans and procedures include processes for ensuring the safety, security, structural integrity, and self-sufficiency of EOC facilities

Yes/No

EOC Plans and SOPs address dissemination of accurate, timely, accessible information to public, media, support agencies)

Yes/No

Communications plans to exchange data and voice in real time are in place

Yes/No

Frequency with which critical communication links/circuits/systems are identified and tested Every 3 months

Redundant and diverse links in case of single point of failure for all critical communications are Yes/No in place

Design, construction, and repair reports identify and resolve any single failure point

Yes/No

Critical circuits are identified and telecommunication service priority contracted with provider Yes/No

Alternate processes for sharing public information have been created, tested and deployed

Yes/No

Policy/procedure, appropriate equipment, and capability to relocate safely, without loss of operational integrity, is established and tested

Yes/No

210

Target Capabilities List

RESPOND MISSION: EMERGENCY OPERATIONS CENTER MANAGEMENT

Primary and secondary means to establish and maintain communication services through the event timeline so that services can be activated promptly and have the capacity to continue to operate at acceptable levels are in place

Effective process for assessing the status of any/all public safety communication centers throughout the lifetime of event are in place

Yes/No Yes/No

Activity: Develop and Maintain Training and Exercise Programs

Critical Tasks

Res.B1c 2.1 Conduct EOC/MACC/IOF specific training

Res.B1c 2.2.2

Develop exercise program to evaluate the effectiveness of emergency operations center (EOC) incident management process

Res.B1c 2.2 Develop exercise program for emergency operations plans, policies and procedures

Res.B1c 2.2.1

Develop exercise program for continuity of operations/continuity of government (COOP/COG) plans

Res.B1c 2.3

Brief chief executive and other key officials of the jurisdiction in the jurisdiction's command and control plans for large-scale emergencies

Res.B1c 2.4

Conduct annual command and control training and exercises for large-scale emergencies

Preparedness Measures

Metric

Appropriate personnel have completed FEMA Independent Study Program for IS 700-NIMS, An Introduction

Appropriate personnel have completed FEMA Independent Study Program for IS 800-National Response Plan, An Introduction;

Appropriate personnel have completed FEMA Independent Study Program for IS 275-EOC Management and Operations;

Appropriate personnel have completed FEMA Independent Study Program for IS 100Introduction to Incident Command System

Appropriate personnel have completed FEMA Independent Study Program for IS 200-ICS for Single Resources and Initial Action Incidents

Chief executive and other key officials of the jurisdiction are briefed in the jurisdiction's command and control plans for large-scale emergencies

HSEEP-compliant exercises are conducted to test EOC management plans and procedures (e.g. secure EOC, track incidents, deliver resources).

Chief executive and other key officials of the jurisdiction participate in annual command and control training and exercises for large-scale emergencies

Exercises include private sector participation

EOC/MACC/IOF personnel (primary and backup) are trained to perform EOC/MACC/IOF tasks and on their assigned roles and responsibilities as part of the EOC/MACC/IOF team

Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No Yes/No

Target Capabilities List

211

RESPOND MISSION: EMERGENCY OPERATIONS CENTER MANAGEMENT

Performance Tasks and Measures/Metrics

Activity: Direct Emergency Operation Center's Tactical Operations

Definition: In response to notification of incident, activate, staff, and organize the EOC/MACC/IOF in accordance with emergency plans and standard operating procedures; plan, direct, and coordinate information and activities internally within EOC/MACC/IOF functions, and externally with other multi-agency coordination entities and the public information system; coordinate logistical support to maintain an operationally functioning EOC/MACC/IOF until deactivation.

Critical Tasks

Res.B1c 3.1

Establish organization/operation of EOC/MACC/IOF CC/IOF

Res.B1c 3.1.1 Ensure that all Emergency Support Functions (ESFs) are staffed

Res.B1c 3.3.3 Direct all support organizations participating in EOC/MACC/IOF

Res.B1c 3.1.3

Ensure appropriate maintenance and rest cycles are included in resource (personnel and equipment) management activities

Res.B1c 3.5.3.1

Arrange for shelter, housing, and feeding for responders and personnel supporting the operation per the emergency plan, as applicable

Res.B1c 3.5.3.2 Arrange for shelter, housing, and feeding for displaced responder families and general population

Res.B1c 3.3.1 Coordinate jurisdictional emergency management operations/

Res.B1c 3.7

Transition from response to recovery

Res.B1c 3.7.1 Include Business Operation Center capability within state EOCs

Performance Measures

The emergency operations center (EOC) is activated upon notification of the incident The emergency operations center (EOC/MACC/IOF) was activated upon notification of the incident EOC/MACC/IOF is appropriately staffed to meet incident demands

Metric Yes/No Yes/No

Yes/No

Activity: Activate EOC/MACC/IOF

Definition: In response to activation, perform incident notifications, recall of essential personnel, and stand-up of EOC/MACC/IOF systems to provide a fully staffed and operational EOC.

Critical Tasks

Res.B1c 4

Activate the EOC/MACC/IOF

Res.B1c 4.3 Activate, alert, and request response from EOC/MACC/IOF personnel

Res.B1c 4.4 Res.B1c 4.3.3

Brief incoming personnel

Designate a Principal Federal Official (PFO) from an appropriate agency, who will assemble a support staff and deploy to the affected area as soon as possible (Federal only)

Performance Measures

Metric

Time in which the EOC/MACC/IOF is fully staffed

Within 2 hours from activation

212

Target Capabilities List

Time in which the EOC/MACC/IOF commences operations Time in which incoming staff are appropriately briefed and assigned Time in which DHS designates a Principal Federal Official (PFO) Time in which PFO assembles a support staff and deploys to the affected area

Within 2 hours from activation Within 15 minutes from staff arrival Within 1 hour from start of the incident Within 1 hour from start of the incident

RESPOND MISSION: EMERGENCY OPERATIONS CENTER MANAGEMENT

Activity: Gather and Provide Information

Definition: Upon establishing EOC/MACC/IOF operations, gather, organize, and document incident situation and resource information from all sources to maintain situational awareness within the EOC/MACC/IOF, and horizontally and vertically within the National Incident Management System.

Critical Tasks

Res.B1c 5.1.1 Res.B1c 5.1 Res.B1c 5.2.2 Res.B1c 5.2.3 Res.B1c 5.1.2

Verify that all participating public safety-related Communication Centers, serving the EOC/MACC/IOF directly or indirectly, have established communication links with the EOC/MACC/IOF

Make proper connections with other agencies involved in incident

Coordinate emergency management efforts among local, county, regional, State, and Federal EOC/MACC/IOF

Coordinate with non-government agencies and/or private sector to collect/share data on incident situation

Monitor communications and information systems

Res.B1c 5.2 Collect, analyze, and disseminate information and intelligence

Res.B1c 5.2.4 Ensure appropriate notifications are made

Performance Measures

Metric

Process for assessing the status of any/all public safety communication centers throughout the event has been established Time in which connectivity is established with all participating public safetyrelated Communication Centers, serving the EOC/MACC/IOF directly or indirectly Connectivity has been verified with all participating public safety-related Communication Centers, serving the EOC/MACC/IOF directly or indirectly Time in which the availability and functionality status of all plan supporting teams and resources, including identification of deficiencies or limiting factors, are reported to the NRCC Time in which the jurisdiction produces an incident action plan (IAP) defining a schedule and setting the operational period

Time in which the jurisdiction produces and distributes a situation report

The jurisdiction provides situation reports at least once per operational period

Yes/No

Within 30 minutes from EOC/MACC/IOF becoming operational Yes/ No

Within 12 hours from the incident

Within 2 hours from the EOC/MACC/IOF entity becoming operational Within 2 hours from the EOC/MACC/IOF entity becoming operational Yes/No

Target Capabilities List

213

RESPOND MISSION: EMERGENCY OPERATIONS CENTER MANAGEMENT

Activity: Identify and Address Issues

Definition: Upon receiving information, assess and identify current and anticipated resource shortages, technical support issues, and key policy decisions needed across all capabilities, and provide to the applicable agency, function, jurisdiction or multi-agency coordination entity for resolution.

Critical Tasks

Res.B1c 6.1.4 Identify issues

Res.B1c 6.1.5 Identify and elevate needs/issues up the chain of command as needed, while tracking status

Res.B1c 6.3 Track issues until they are resolved

Performance Measures

Metric

Issues are tracked until they are resolved

Time in which appropriate decision-makers are consulted to facilitate resolution of issues

Yes/No

Within 30 minutes from recognizing need to consult decision-makers

Activity: Provide EOC/MACC/IOF Connectivity

Definition: Upon identification of issues, establish priorities between Incident and/or Area Commands; provide strategic direction; coordinate and resolve multi-agency policy issues, including the issuance of protective action recommendations and protective action decisions.

Critical Tasks

Res.B1c 7.3.4 Res.B1c 7.3.1 Res.B1c 7.3.2 Res.B1c 7.3.3 Res.B1c 7.4

Coordinate legal and regulatory issues with support of general counsel Facilitate resolution to legal, policy, political, social, and economic sensitivities of the affected jurisdiction(s) as they impact response and recovery operations Facilitate formulation of protective action decisions (PADs), as needed

Facilitate decision to implement isolation and quarantine, when needed

Implement continuity of operations (COOP) plans and continuity of government (COG) plans

Performance Measures

EOC/MACC/IOF recognizes the need to implement mutual aid agreements (MAAs)

Mutual aid, State and/or Federal resources are requested during an incident based on availability of resources and mutual aid

EOC/MACC/IOF consults appropriate decision-makers and facilitates resolution of needs/issues in a timely manner

Resource staging areas, Logistical Bases, and Logistical Staging Areas (LSAs) have been designated

Activation of pre-positioned resources has been requested

Time in which establishment of a Joint Field Office (JFO), National Response Coordination Center (NRCC), and Regional Response Coordination Center (RRCC) is initiated/expedited

Metric Yes/No Yes/No

Yes/No

Yes/No

Yes/No Within 4 hours from the incident

214

Target Capabilities List

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