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PATIENT INFORMATION GUIDE

EVANS ARMY COMMUNITY HOSPITAL

JANUARY 2011

Welcome to Evans Army Community Hospital, the community hospital and health center for

the total military family at Fort Carson and neighboring communities. We are proud of our staff and volunteers, our facilities and our success in providing high quality health and wellness services to our patients, especially the Soldiers of Fort Carson and their families.

This patient information guide has been prepared as a helpful guide to our services and

facilities. It begins with an introduction to our history and to your rights and responsibilities as a welcome patient in our hospital and clinics. It then describes, by clinic and service, the many ways we are striving to keep you healthy or to manage problems should our preventive measures fail.

We invite you to become familiar with your TRICARE health care options and to select the

TRICARE Prime option. With your enrollment in TRICARE Prime, we can offer you priority access to care as well as a full range of wellness and preventive services incorporating the concept of Family Centered Medical Home. We encourage you to establish a relationship with your Primary Care Manager (PCM) and see that same provider or someone from that provider team on a regular basis to promote a continuity of care for you. During an acute illness, contact your assigned clinic first instead of the Emergency Department as we provide same-day scheduled appointments for you with your PCMs. Our fully staffed Emergency Department stands ready to handle life and limb-saving services during emergency situations.

My staff and I are here to care for you, your family, and to provide you with the highest quality

health care in the most acceptable fashion possible. Please let us know how we can best serve you through any of our staff and or the Patient Advocate (526-7225 or 524-5783/526-7532). I have an open door policy and welcome your comments.

Commander MEDDAC, Fort Carson Evans Army Community Hospital

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Table of Contents

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Patient Family Centered Care

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Behavioral Health Services

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Warrior Transition Unit

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Your Health Care Team

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Patient Rights

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Patient Responsibilities

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Concern/Suggestion Procedures

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Rights and Services for the Disabled

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Patient Advocate Office

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Patient Confidentiality

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Standard Precautions

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Preventing Infections in the Hospital

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Safety

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Tips to Avoid a Fall During Your Stay

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Personal Property and Medications

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Lost and Found

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Room Assignment

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Telephone Instructions

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Cell Phones

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Television--Your Cable Selection

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Patient Education

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Patient Dining

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Visitor Food Services

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Food and Safety Guidelines

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Mail

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Gift Shop ? Cornucopia

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Interpretive Services

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Spiritual Care

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Advance Directives

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Ethics Consultation

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Our Location and Parking

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Visiting Hours

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Discharge Arrangements

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Financial Insurance

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TRICARE Information

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Deployment Health

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Important Phone Numbers

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Parking Diagram

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Evans Army Community Hospital (EACH) is accredited by The Joint Commission (TJC). As such, you may contact TJC with any concerns about patient care and safety that have not been addressed by EACH at 1-800-994-6610.

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DID YOU KNOW?

Evans Army Community Hospital is a not-for-profit community hospital that has been meeting the health care needs of Department of Defense beneficiaries in the Pikes Peak Region since 1942. Evans Army Community Hospital offers comprehensive inpatient and outpatient services in a tobacco free and latex safe environment. Our staff includes some of the area's most respected physicians. We continually introduce new programs and technologies and our hospital is consistently accredited by The Joint Commission. If you or a loved one has ever been a patient at Evans Army Community Hospital, you are already familiar with our courteous, knowledgeable staff and our pleasant, well ? designed facility. Most importantly, our highly trained physicians, nurses and other health care professionals deliver the finest medical care.

MEDICAL SERVICES & PROGRAMS:

Emergency Service

Podiatry Services

Wellness Center

Preventive Medicine

Behavioral Health

Physical Therapy Services Internal Medicine

Occupational Therapy

Well Women's Health

Dermatology Services

Pediatrics

Urology Services

Critical Care Services

Dietary Services

Family Medicine

Family Advocacy-Social Work Services

OB/ GYN

Pain Management Services EENT Services

Occupational Health

Surgical Services

Case Management

Chiropractic Services Laboratory

Pharmacy Services

Radiology

Neurology

Gastroenterology Services

Deployment Health

Acupuncture

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PATIENT- AND FAMILY- CENTERED CARE (PFCC)

The PFCC initiative is committed to strengthening the partnership between our providers, patients, and their family members. We implement changes to better serve our patients & families by ensuring that the family's perspective is considered when developing policies & programs, as well as in the delivery of care. Anyone interested in serving on the Advisory Council or hospital committee should contact us at (719) 526-7733. PFCC provides medical and consumer health information to the Fort Carson community. The Center supports informed health care decisions, and promotes wellness. It provides a comfortable, family centered environment where patients and families have access to reliable patient educational resource materials. Our services are free and confidential. We are located in room 1025, across from the Coffee Shop/Cart. Hours of operation: Monday-Friday, 0730 - 1530.

BEHAVIORAL HEALTH SERVICES

The Department of Behavioral Health (DBH) consists of four services: Psychiatry, Psychology, Community Behavioral Health, and Social Work Services/Family Advocacy Program. The mission of the DBH is to provide quality behavioral health services to the community served by Evans Army Community Hospital (EACH). This includes assessment and treatment services for active duty service members during normal duty hours; 0730 to 1700, Monday-Friday. Patients experiencing after-hours behavioral health crises are evaluated through the EACH Emergency Department. DBH offers individual, marriage, family and group therapies along with an Intensive Outpatient Program. Call 5267155 for additional information as necessary. The Suicide Prevention Hotline Number is 1-800-273TALK. Access to Behavioral Health Services: The principal focus and mission of EACH's Department of Behavioral Health is to serve active duty personnel. Other beneficiary categories are serviced through

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the local network and NO referrals are needed for the first eight visits per fiscal year within our medical treatment facility for visits with the following providers: Psychiatrist, Clinical Psychologist, Certified Psychiatric Nurse Specialist, Clinical Social Worker, and/or a Certified Marriage & Family Therapist. To find a participating provider, go to , click Provider, then Specialty Behavioral Health and then select a provider. Military active duty personnel must always have a referral from their Primary Care Manager or DBH provider in order to receive treatment by a Network Provider. Military OneSource offers short-term, non-medical counseling options to active duty, Guard, and Reserve members and their families. Each eligible service member or family member may receive up to 12 sessions, per issue, per counselor at no cost.

WARRIOR TRANSITION UNIT (WTU)

In the summer of 2007, the Army Medical Action Plan was created to help develop solutions to improve processes and procedures for providing care to ill and injured Soldiers at Army and VA medical treatment facilities. At the heart of the WTU, and the system's success, is it's triad of care. The triad is comprised of a squad leader, nurse case manager, and a primary care physician. The primary care physician oversees care, which can be complex, given the multiple issues experienced by some Soldiers. The triad of care creates the familiar environment of a military unit and surrounds the Soldier and family with comprehensive care and support, all focused on the wounded warrior's sole mission to heal and transition. The Headquarters of the Warrior Transition Battalion on Fort Carson is located at 5889 Barkley Ave (Building 1161). Primary contact numbers for the WTU Ombudsman hotline are 719-5240988, 524-0044, and 244-0094.

YOUR HEALTH CARE TEAM

Your physician, podiatrist, chiropractor, nurse midwife, nurse practitioner, physician's assistant, or licensed independent practitioner has primary responsibility for your treatment while you are here as a patient. All tests, medications, treatments and consultations with other specialists and the hospital's staff are ordered by your health care team.

A staff of professional nurses works with your physician to plan and provide your nursing care. In addition to your physicians and nurses, many other health care specialists such as technicians, therapists, pharmacists, dietitians, case managers and other professional staff will participate in your individual care plan. Additionally, personnel in areas such as purchasing, environmental services and engineering are busy behind the scenes working for your comfort and safety.

PATIENT RIGHTS

While you are a patient at our hospital, we want you to know what to expect from us and what we can do to help you and your family.

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As a patient and/or surrogate decision maker, you have the right to: Be informed of the right to care that is respectful, recognizes dignity and is private to the extent possible. Receive considerate and respectful care based on your cultural, psychosocial, spiritual, personal values, beliefs, and preferences. Privacy and confidentiality. Receive care in a clean and safe environment, free from unnecessary restraints. Be well informed about your health and care. Participate in your care plan. Consent or decline treatment. Receive information in the language you understand or to have information interpreted. Know the names and experience level of those providing your care. Have the family involved in making informed decisions based on information provided regarding risk, benefits, and alternatives, with the patient or the surrogate decision maker's permission. File a complaint without being subject to recrimination, reprisal, coercion, or unreasonable interpretation of care, treatment, or services. If the above concerns are not addressed you may contact The Joint Commission. Appropriate assessment and management of pain. Pastoral and other spiritual services. Consent or decline participation in research studies. Have medical records maintained in confidence. Access information in your medical records, and may ask for an accounting disclosure if your information has been released. Contact the Patient Advocate by directly calling 526-7225 or calling the hospital operator at 5267000. Be informed prior to the initiation of billing procedures.

PATIENT RESPONSIBILITES

As a patient your responsibilities include: Provide information about your health, including past illnesses, hospital stays and use of medicine. Inform staff when translation is required. Ask questions when you do not understand information or instructions regarding care or services. Tell your physician if you believe you cannot follow through with your plan of care or course of services. Accept consequences for outcomes when choosing not to follow plan, care or services. Be considerate of other patients, staff and the hospital personnel.

CONCERN/ SUGGESTION/ GRIEVANCE PROCESS

The hospital has a well defined process to address your concerns. All of the hospital staff are available and empowered to listen to your comments and take the necessary steps to resolve any issues you may

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