Pdf terry reed food and beverage manager

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Terry Reed

Guest Services Manager - Fairfield Inn & Suites with Marriott Summerville, SC terrencecurtisreed82@ (843) 642-7828

Work Experience

Food and Beverage Manager

Residence Inn by Marriott August 2017 to March 2018

Ensuring and providing flawless, upscale, professional and high class guest service experiences. Analyzing customer feedback and providing strategic direction to continuously improve overall ratings, sales, ADR and profitability. Responding to guests needs and anticipating their unstated ones. Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. Ensure our front-desk staff, and housemen offer stellar customer service and provide memorable hospitality experiences for our guests. Responsible for all front desk new hire training.

Business Office Manager

Valentine Pinestraw - Summerville, SC April 2016 to August 2017

? Oversees daily office and clerical operations and procedures ? Created filing systems and computer software to enhance proficiency of business ? Familiar with QuickBooks, Microsoft Office, and Outlook ? Handles all correspondence and scheduling of vendors, customers, and employees ? Manages daily, weekly, and monthly P&L's to ensure positive company overhead ? Review and approve all invoices, supply requisitions, and office materials ? Prepares weekly payroll, tax deductions and reports quarterly taxes for company ? Interviews new employees and serves as an HR contact for all employees ? Handles banking, deposits, and petty cash

Assistant General Manager

Limehouse Properties - Summerville, SC 2010 to 2016

? Works with the General Manager to improve operations, sales, and profitability ? Oversees the operations of the hotel as the acting GM when the General Manager is off ? Maximize profits by controlling labor cost and expenses ? Continuously reviewing and managing all employee performances ? Exceeding the needs of all our guests and providing them with an exceptional experience ? Manage training for all employees at the front desk, housekeeping and breakfast room ? Manage all Medallia feedback, third party reviews and any guest or employee complaints ? Accounting, billing, invoices, deposits, staff scheduling

Vault Teller/ATM Custodian/Night Drop Custodian/Teller Trainer

Wells Fargo Company - Summerville, SC 2008 to 2010

? Provided great customer service to customers while handling transactions and needs ? Responsible for daily cash deliveries, shipments, teller line, balancing, and Atm's ? Trained all employees on system updates and quarterly training modules ? Ensured that all tellers were in compliance with daily procedures and transactions ? Reviewed all transaction documents to ensure the bank was always audit ready ? Participated in Wachovia at Work - onsite locations for the company (Trident Technical College, MUSC, Cane Bay High) ? 2009 March of Dimes Captain - ranked top three banks in our region for fundraising ? Sales Captain - create quarterly sales strategies for banking products and participated in

Education

Stratford High School - Goose Creek, SC

Associates Degree in Hospitality in Hospitality/Tourism/Management

Culinary Institute of Charleston - North Charleston, SC