Project report 17mbapr407 on

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PROJECT REPORT (17MBAPR407) ON

"A STUDY ON EMPLOYEE JOB SATISFACTION AT METRO CASH AND CARRY" BY

SWARNA PRIYA. S 1IA17MBA58 Submitted to

VISVESVARAYA TECHNOLOGICAL UNIVERSITY, BELAGAVI

In partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION Under the guidance of

INTERNAL GUIDE Keerthi H K Assistant Professor Department of MBA, AIT

EXTERNAL GUIDE Dinesh HR manager Metro cash and carry

Department of MBA Acharya Institute of technology,

Soldevanahalli, Hesaragatta Main Road, Bengaluru

March 2019

METRO Cash &Carry India Pvt. Ltd.

Survey No. 26/3, 'A' Block, Ward No. 9, Industrial Suburbs, Subramanyanagar, Bangalore - 560 055, INDIA

CIN U51909KA2001PTC028483

Date: 16.02.2019

TO WHOMSOEVER IT MAY CONCERN

Dear Sir/Madam,

This is to certify that Ms. Swarnapriya.S (USN: lIAl 7MBA58), 3rd Semester Student of Masters of Business Administration (MBA), Archarya Institution of Technology, Bangalore, has successfully undergone the Internship Project entitled "Job Satisfaction " under the valuable guidance of Mr. Dinesh Kumar. V, Assistant Manager- Human Resources -DCIO, Metro Cash and Carry, Yeshwanthpura, Bangalore for a period of 06 weeks from 03 rd January, 2019 to 16th February, 2019. During her Internship-Project stay in the organisation, her character was found good.

We wish Ms. Swarnapriya.S All the best for her future Endeavour.

For METRO Cash & Carry India Pvt. Ltd.

'1~

Dinesh Kumar.V Human Resources Department -DClO

METR I

Cash & Carry India YOUR SUCCESS IS OUR BUSINESS

ACHARYA INSTITUTE OF TECHNOLOGY .

(Affiliated to Visvesvaraya Technolog ical University, Belagavi, Approved by AICTE,New Delhi and Accredited by NBA and NAAC)

Date: 01/04/2019 CERTIFICATE

This is to certify that Ms. Swarna Priya S bearing USN lIAl 71\1BA58 is a bonafide student of Master of Business Administration course of the Institute 2017-19 batch, affiliated to Visvesvaraya Technological University, Belagavi. Project report on "A Study on Employee Job Satisfaction at Metro Cash and Carry, Bengaluru" is prepared by her under the guidance of Prof. Kcerthi H K, in parti al fulfillment of the requirements for the award of the degree of Master of Business Administration, Visvesvaraya Technological University, Belagavi, Karnataka.

Signature of Internal Guide

Signature of Principal/Dean Academics Dr. Devarajaiah R.M. Dean-Academics

ACHARYA INSTITUTE OF TECHN<):t' :,..Y

Bengaluru 1n..,, ? ??-? ... 0

Acharya Dr. Sarvepall i Radhakri shnan Road, Soladevanaha ll i, Acharya PO , Bengaluru 560 107, Ka rn ataka, Ind ia ? acha rya .ac .i n/a it ? Ph: +91-80-225 555 55 Extn . : 2102 ? Fax +91-80-237 002 42 ? E-ma il: pri ncipa lait@acharya .ac .in i

DECLARATION

I, SWARNA PRIYA. S, hereby declare that the Project report entitled '"Employee Job Satisfaction at Metro cash and carry" yeshwanthpur, Bangalore, prepared by me under the guidance of Assistant professor Keerthi H K, faculty of M.B.A Department, and external assistance by Dinesh, HR manager at Metro cash and carry also declare that this Project work is towards the partial fulfillment of the university Regulations for the award of degree of Master of Business Administration by Visveshvaraya Technological University, Belagavi. I have undergone a summer project for a period of Twelve weeks. I fu11her declare that this Project is based on the original study unde11aken by me and has not been submitted for the award of any degree/diploma from any other University / Institution.

Place: Bengaluru Date: 08/04/2019

~~

Signature of the student

ACKNOWLEDGEMENT

I wish to express my sincere thanks to our respected Principal, Dr. Prakash M R, beloved Dean-Academics, Dr. Devarajaiah R M, and deep sense of gratitude to Dr. M M Bagali, HOD, Acharya Institute of Technology, Bengaluru for their kind support and encouragement in completion of the Internship Report.

I would like to thank my internal Guide Keerthi H K, Asst. Professor, Department of MBA, Acharya Institute of Technology, Bengaluru and external Guide Mr. Dinesh HR manager, at Metro cash and carry, yeshwanthpur, Bangalore. Who gave me Golden opportunity to do this wonderful Project in the esteemed organization, which helped me to learn various concepts.

Finally, I express my sincere thanks to my Parents, Friends and all the Staff of MBA department of AIT for their valuable suggestions in completing this Project Report.

Place: Bengaluru Date:

Swarna priya. s USN:1IA17MBA58

Chapter No 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 2 2.1 2.2 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 4 4.1 5 5.1 5.2 5.3

TABEL OF CONTENTS Titles

Executive summary Introduction Introduction about Internship Industry profile and company profile Promoters Vision, mission and quality policy Product profile Infrastructure facilities Competitors information SWOT analysis Future growth and prospects Analysis of financial statement Conceptual background and Literature rTehveioerwetnictsa/labwaacrkdgsround of the study Literature review Research design Statement of the problem Need for the study Objectives Scope of the study Research methodology Hypotheses Limitations Chapter scheme Analysis and Interpretation Analysis and interpretation of the data Findings, suggestions and conclusion Findings Conclusion Suggestions Bibliography Annexure

Page Nos. 1

2 2-4 4 4-5 5 6 6 6-7 7-8 9-16

17-18 19-22

23 23 23 23 24 24 24 25

26-52

53 54 55

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